Training Programs : Lehigh Carbon Community College

Apples & Oranges® – Business & Financial Literacy for Managers & Supervisors
Thursday, May 31, 2007
7:30am to 12:30pm

Apples & Oranges® – Business & Financial Literacy for Healthcare Managers & Supervisors
Tuesday, June 5, 2007
7:30am to 12pm

Other Training Solutions

Providing Training Solutions that Meet Your Business Objectives

The Leadership & Workforce Development Center at Lehigh Carbon Community College can help you determine performance improvements needs tied to your Business Plan, fill those needs, and, in many cases, even identify grants to fund all or part of the learning solution. Working with a network of independent, field-experienced trainers, we customize for onsite delivery, provide organization development consulting, or offer public courses for professional development at our four campuses in Schnecksville, Nesquehoning, Allentown and Tamaqua.

For more information, please contact Francine Kluck, 570-669-7010 or fkluck@lccc.edu.

Lehigh Carbon Community College offers the following programs for Logistic and Transportation.

Minority Truck Drivers Program/Driver Safety Program

Are you a skilled minority candidate? Are you a current CDL truck driver who wants to ensure a save driving record? Check out this brochure to find our more.

Custom Designed CDL Driver’s License Training

LCCC’s Leadership & Workforce Development Center brings industry-experienced and respected driver training programs direct to your business location. We respect that you don’t have a lot of time to prepare drivers in house. You’ve got a business to run. Let us guide driver development and partner with you to provide your employees with the skills and attitudes needed to deliver on time and safely every time. We offer both Class A and B Commercial Driver License training using the latest equipment or your equipment. Transportation and Logistics companies have relied on us for two decades to prepare their employees to perform well and prevent accidents while on the road doing their job. We prepare your employees or potential employees to successfully take and pass the state written and skills tests.

Class A Training 52-62 hour

This training prepares drivers to perform pre-trip inspections, straight-line backing, alley docking and to pass the CDL Class A written and driver’s examination in Pennsylvania.

CDL Class B Training 32-40 hour

This training prepares drivers to perform pre-trip inspections of brakes and basic controls and perform straight-line backing, alley docking and road driving. Participants will be prepared to pass the Commonwealth of Pennsylvania’s Class B examination.

Class A 30-50 hour Upgrade Course

This course prepares employees who already have a CDL Class B license to successfully test for and earn a Class A license. On-the-road practice and safety are emphasized.

Additional Services:

Professionalism on the Road

This workshop prepares new graduates of the CDL program with that “extra” not afforded in other CDL licensing courses. It equips drivers to be the best company ambassador on the road they can be while gaining job satisfaction. “Professionalism” comes not just from the way one dresses, talks, does the job or solves problems… professionalism that produces effective on-the-job results comes from an emotionally mature, skilled employee who knows him/herself well and is trained to capitalize on strengths while minimizing “blind spots.” This workshop helps participants become more self aware of their natural communication and processing styles when interacting with others on the job. It also focuses on getting clear about personal values as a tool to self-motivate, especially when an over the shoulder supervisor isn’t available on the road. A tool for how to write SMART weekly goals is included and applied to the first 90 days of employment with the new transportation company. Finally, communication skills for situations involving customer service, conflicts and teamwork are addressed.

Critical Conversations

This course takes a theoretical and hands-on approach to helping business leaders and teams negotiate difficult situations using a systematic process for win/win outcomes. It is focused on management level employees who lead others in a formal supervisory role or those who must influence others across functional boundaries without the official authority. Techniques learned help employees deal with poor performance, challenges, barriers and lack of accountability to improve performance. Participants learn to plan, confront constructively, consider various viewpoints and negotiate a resolution that satisfies both parties.

The Leadership Edge

This interactive course is designed to provide leaders with the tools necessary to inspire and effectively lead within their organizations. The Leadership Circle is comprised of modules focused on Five Critical elements that, when applied within an organization develop and expand a leadership culture throughout the organization. This program is presented in six modules that are fully integrated with one another. Participants learn the characteristics of each of the leadership elements and participate in interactive discussions regarding the practical application of each concept.

You, Inc.

This interactive course is designed to provide employees with the tools necessary to conduct a Development Discussion with their boss to proactively manage their own career. First, participants clarify their personal goals and values. Then, they examine how personal needs intersect with the company’s mission, goals and values. Where these two paths intersect is the “success connection”. A competency checklist is used to identify talents, skill gaps, development needs, and important job characteristics based on the participant’s perception and their boss’s perception. Peers work together to prepare for an effective development discussion back on the job within 30 days. The outcome is that each participant leaves with the tools to know how they’re doing now, how to leverage their talent, how to “sell” career development concepts for their own future and how they can improve performance where they are. You, Inc. reduces employee turnover, increases employee levels of responsibility, and opens up communication paths about the company’s succession plans and future human resource needs.

CUSTOMER SERVICE EXCELLENCE

Participants will be able to identify hallmarks of exemplary customer service in companies recognized for it in OEM, services or consumer products environments. They will have developed strategies and practice handling difficult situations with customers. They will clearly understand their own communication style and strengths and be able to leverage the company’s mission, goals and objectives to deliver world class customer service.

HIRE RIGHT: GET THE RIGHT PEOPLE ON THE BUS

This workshop equips participants with the skills and processes to design and conduct a full cycle search in cost effective, legally defensible ways. The course was developed consistent with the concepts from Jim Collins’ books Good to Great and Built to Last. Content includes: the hiring/selection cycle; cost of turnover; job descriptions; writing search specifications; staying competency and behavioral focused; candidate sourcing; EEO and applicable labor laws for compliance; diversity ; behavioral interview techniques; use of assessments; team interview approaches; work history and background checks; orientation and training plan preparation.

BUSINESS ETHICS

This executive and manager level course examines key principles that tie your organization’s values to ethical decisions. Participants will work with case studies and “real life” scenarios to apply ethics to specific situations and establish guidelines for ethical customer service, client relations, employee relations and confidentiality. Focus in this workshop is long term integrity of the organization/brand vs. short term decisions.

COMPETENCIES FOR EMERGING LEADERS: BUILD BENCH STRENGTH NOW!

This full scope program for cutting edge leadership competencies can be designed and delivered module by module AND can be focused for Executive level case studies OR Management/department head level case studies.

Using case study, small team activity, simulations, assessments and group dialogue, this program will address and demonstrate models for: Creating a compelling future vision and connecting all employees to the mission; Communicating for Effectiveness; Leading culture and process Changes; Building Bench strength through competency models; Mentoring & Coaching; Tying Strategy to Accountability at all levels.

Supervisor BootCamp

Participants will be able to apply a legally defensible progressive discipline process, document successes and performance problems clearly, coach and motivate others, and emerge with a specific action plan to leverage their personal supervisory style to meet the unique needs of their team and their organization. Readings, video, simulations, assessment and small group challenges are part of this program. 90 day phone interview Follow up on the goal commitments is included in this program.

Microsoft Project Management 2000 Software Training

This workshop enables participants to set up and work with project timelines, calendars, track progress, adjust resources, evaluate and distribute data, work with tasks required to complete the project, sort, filter and handle multiple projects effectively.

PRINCIPLES OF LEAN MANUFACTURING FOR THE OFFICE

This workshop introduces participants to key principles of lean work processes that eliminate waste and non valued added steps on the job. Key focus is developing the right set of “eyes” to find and investigate these opportunities and how best to gather data to analyze what’s value added and what’s not. This workshop proactively addresses a number of “we’ve always done it this way” attitudinal barriers while showing clear steps to increased productivity whether your office is large and complex, or small and casual.

INTRODUCTION TO LEAN MANUFACTURING

This workshop provides an overview for supervisors and department managers of the ways lean concepts such as standardizing work, using visual aids, batch size reductions pull systems and first piece flow approaches can dramatically improve both manufacturing and service environment productivity. Four key simulations are used as the foundation for discovery-based learning and small group dialogue. Results can reduce cycle time and improve quality once participants return to the workplace to implement the concepts.

VALUE STREAM MAPPING (VSM)

This workshop enables participants to visually see the flow of value created by improved work processes and to identify waste within administrative processes. They will learn to map processes for transformation by creating a Future State Map then prioritize activities to achieve that Future State. Hands-on group activity and benchmark discussions are part of this workshop.

WORK HABITS FOR A RADICALLY CHANGING WORLD

This course will improve service delivery and employee performance by aligning each employee with organization goals, giving tools to manage him/her, and communicating to “fit” effectively into the culture. Course content emphasizes personal accountability for doing what you were hired to do. This workshop provides practical, hands-on experience and affords participants the chance to self-evaluate their own “work ethic”, interpersonal communication strengths and on-the-job motivation skills.

HOW TO WRITE A JOB DESCRIPTION

The foundation of a positive management-subordinate relationship is a mutual understanding of the person’s role in the organization. Job descriptions formalize this understanding, which in turn improves morale, creating more productive staff. This seminar will create a solid job structure through consistent job descriptions giving employees a better understanding of their job requirements, performance expectations, and their individual contribution to the organization’s goals.

SAFETY COMMITTEE AND MANAGEMENT SAFETY TRAINING & COMPLIANCE

Workshops will be custom designed to meet the unique needs of chemical and plastics industry organizations. The key feature of our safety offerings is the ability to assist companies in launching Safety Committees in-house or take their existing Safety Committee to the next level of performance through Job Hazard Analysis, Employee Recognition approaches, Visual Measures, and Self-Evaluation. For example…..one of our 16 hour courses prepares managers to apply on behalf of their facility for the Commonwealth of Pennsylvania’s “Workplace Safety Committee Certification” and provides technical assistance to do so.

Other areas of safety and compliance expertise: Safety Audits Forklift and Equipment licensing Train the Trainer

Assessments:

To clearly identify current capabilities vs. required future competencies, we can offer a variety of assessments intended to “make visual” any competency gaps for supervisory, leadership and executive roles. Assessment results provide a strategic and targeted foundation for emphasis during workshops.

All workshops shown below can be delivered at any one of our four campus locations OR on-site at your company.