Training Programs : Penn State Wilkes-Barre : Supervision Essentials
Supervision Essentials
This program is also available as part of the PA Career Pathway Pilot Project.
Sixteen three-hour training modules. Total of 48 hours of instruction.
Participants earn 4.8 Continuing Education Units and can opt to take a final exam for three undergraduate credits for Supervisory Management (MGMT 150).
Part 1
Supervisory Roles & Responsibilities
Meeting Supervisory Responsibilities
Communicating Effectively
Building Work Relationships
Leading Others
Part 2
Managing Employee Performance
Setting the Stage for Excellent Performance
Clarifying Expectations and Observing Performance
Coaching with Positive Feedback
Dealing with Challenging Performance Situations
Part 3
Solving Problems & Managing Priorities
Managing Time and Priorities
Solving Problems
Resolving Conflicts
Supervising Projects
Part 4
Developing Individuals and Teams
Interviewing and Selecting Employees
Developing Employees
Developing a Team
Building a Positive Work Climate
Tentative Delivery Schedule:
Dates: Friday mornings, January 25 through May 16, 2007 (weather cancellation dates may be added)
Time: 8:30 – 11:30 am
Location: Sears Logistics Services, Hanover Industrial Estates, Wilkes-Barre
Program Fee: $645 per module, $2580 total, $95 fee for MGMT 150 exam
Registration Deadline: December 21, 2007
For more information contact:
Janet Rosenbaum
Continuing Education
Penn State Wilkes-Barre
P.O. Box PSU
Lehman, PA 18627-0217
Phone: 570-675-9102
Fax: 570-675-8308
Email: jqr8@psu.edu